Privacy Policy

Amicus Health and Wellness (“Amicus,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal, health, and digital communications information. This Privacy Policy explains how we collect, use, and protect your data, including how we handle SMS/text message communications under the A2P 10DLC framework.

This policy applies to our website www.amicushw.com, any online forms or services we offer, and our SMS/text message communications.

1. Information We Collect

We may collect the following types of information:

A. Personal & Health Information

  • Full name, email, phone number, and address

  • Date of birth, gender, and insurance details

  • Health history and treatment data

  • Emergency contact information

B. Digital Information

  • IP address and browser metadata

  • Pages viewed and time spent on our website

  • Device type and identifiers

  • SMS/text messaging interaction data

2. How We Use Your Information

We use the information you provide for:

  • Scheduling and managing appointments

  • Delivering healthcare and wellness services

  • Managing insurance claims and billing

  • Following up for care coordination and support

  • Sending appointment reminders, alerts, or updates via SMS (with consent)

  • Conducting limited marketing (if you opt-in)

  • Improving our website and service delivery

3. HIPAA Compliance

We follow all requirements of the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) is stored, transmitted, and processed securely. Only authorized personnel may access your data, and we never share your health information without your consent unless required by law.

4. SMS Communication & A2P 10DLC Compliance

We may communicate with you via SMS/text messages using A2P 10DLC-compliant channels. This includes appointment reminders, program alerts, care updates, and wellness-related messages. To ensure compliance, we implement the following practices:

A. User Consent (Opt-In)

You will only receive SMS messages from Amicus Health and Wellness if you have explicitly opted in through one of the following methods:

  • Online form checkbox (with proper disclosure)

  • Verbal consent recorded in our EHR system

  • Written paper consent in-clinic

Consent messages clearly state:

  • The purpose of the messages

  • Message frequency (e.g., 1–4/month)

  • That message and data rates may apply

  • How to opt-out at any time (e.g., reply “STOP”)

  • Our customer support contact (e.g., reply “HELP” or call us at [Insert Phone Number])

B. Opt-Out

You may opt-out of receiving SMS at any time by replying “STOP” to any message, or by contacting us directly.

C. Sample Opt-in Disclosure (Web Form Example)

“By submitting this form, I consent to receive SMS communications from Amicus Health and Wellness related to my care and appointments. Message frequency may vary. Message and data rates may apply. Text STOP to unsubscribe. See our [Privacy Policy] and [Terms of Service] for details.”

5. Sharing Your Information

We do not sell, rent, or share your information with third parties for marketing. We may share your data only:

  • With authorized staff for treatment, payment, and operations

  • With HIPAA-compliant vendors (e.g., EHR providers, billing services)

  • When legally required (e.g., court orders, health emergencies)

6. Data Security

We use administrative, technical, and physical safeguards to protect your information. All form submissions, health records, and communications (including SMS) are encrypted and secured per industry standards.

7. Website Cookies & Analytics

We use cookies and analytics to improve your user experience. You may disable cookies in your browser settings. We do not track users across websites or sell usage data.

8. Your Rights

You have the right to:

  • Access or receive a copy of your records

  • Request corrections to your information

  • Withdraw consent to non-essential communications

  • File a complaint with our Privacy Officer or HHS if you believe your privacy rights were violated

To exercise your rights, please contact us

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.

10. Updates to This Policy

We may update this Privacy Policy to reflect legal or operational changes. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this policy or your personal data, please contact us

Amicus Health and Wellness www.amicushw.com