Privacy Policy
Amicus Health and Wellness (“Amicus,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal, health, and digital communications information. This Privacy Policy explains how we collect, use, and protect your data, including how we handle SMS/text message communications under the A2P 10DLC framework.
This policy applies to our website www.amicushw.com, any online forms or services we offer, and our SMS/text message communications.
1. Information We Collect
We may collect the following types of information:
A. Personal & Health Information
Full name, email, phone number, and address
Date of birth, gender, and insurance details
Health history and treatment data
Emergency contact information
B. Digital Information
IP address and browser metadata
Pages viewed and time spent on our website
Device type and identifiers
SMS/text messaging interaction data
2. How We Use Your Information
We use the information you provide for:
Scheduling and managing appointments
Delivering healthcare and wellness services
Managing insurance claims and billing
Following up for care coordination and support
Sending appointment reminders, alerts, or updates via SMS (with consent)
Conducting limited marketing (if you opt-in)
Improving our website and service delivery
3. HIPAA Compliance
We follow all requirements of the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) is stored, transmitted, and processed securely. Only authorized personnel may access your data, and we never share your health information without your consent unless required by law.
4. SMS Communication & A2P 10DLC Compliance
We may communicate with you via SMS/text messages using A2P 10DLC-compliant channels. This includes appointment reminders, program alerts, care updates, and wellness-related messages. To ensure compliance, we implement the following practices:
A. User Consent (Opt-In)
You will only receive SMS messages from Amicus Health and Wellness if you have explicitly opted in through one of the following methods:
Online form checkbox (with proper disclosure)
Verbal consent recorded in our EHR system
Written paper consent in-clinic
Consent messages clearly state:
The purpose of the messages
Message frequency (e.g., 1–4/month)
That message and data rates may apply
How to opt-out at any time (e.g., reply “STOP”)
Our customer support contact (e.g., reply “HELP” or call us at [Insert Phone Number])
B. Opt-Out
You may opt-out of receiving SMS at any time by replying “STOP” to any message, or by contacting us directly.
C. Sample Opt-in Disclosure (Web Form Example)
“By submitting this form, I consent to receive SMS communications from Amicus Health and Wellness related to my care and appointments. Message frequency may vary. Message and data rates may apply. Text STOP to unsubscribe. See our [Privacy Policy] and [Terms of Service] for details.”
5. Sharing Your Information
We do not sell, rent, or share your information with third parties for marketing. We may share your data only:
With authorized staff for treatment, payment, and operations
With HIPAA-compliant vendors (e.g., EHR providers, billing services)
When legally required (e.g., court orders, health emergencies)
6. Data Security
We use administrative, technical, and physical safeguards to protect your information. All form submissions, health records, and communications (including SMS) are encrypted and secured per industry standards.
7. Website Cookies & Analytics
We use cookies and analytics to improve your user experience. You may disable cookies in your browser settings. We do not track users across websites or sell usage data.
8. Your Rights
You have the right to:
Access or receive a copy of your records
Request corrections to your information
Withdraw consent to non-essential communications
File a complaint with our Privacy Officer or HHS if you believe your privacy rights were violated
To exercise your rights, please contact us
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.
10. Updates to This Policy
We may update this Privacy Policy to reflect legal or operational changes. Any updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this policy or your personal data, please contact us
Amicus Health and Wellness www.amicushw.com